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Econo West Heating Air & Plumbing aces these 4 questions that every new client should ask their HVAC technician.
Are you looking for an HVAC company to provide a necessary repair, handle routine maintenance, or advise you on new equipment? No matter what you need, Econo West Heating Air & Plumbing can handle the job, as our answers to these top 4 questions, experts recommend you ask your HVAC company to attest.
Are You Licensed and Insured?
Naturally, before hiring an HVAC company you want to make sure they are qualified, reputable, and ethical. Checking for a license in good standing with the California Contractors State License Board is an excellent way to confirm this. Becoming licensed requires a company to pass rigorous exams on HVAC technology and services as well as abide by guidelines for doing business in a fair and ethical fashion.
Econo West Heating Air & Plumbing is a licensed HVAC contractor in good standing with the CSLB. We follow fair business practices as outlined by the board, and we also carry appropriate insurance to make sure that clients will not get stuck liable in the unlikely event that an accident occurs during work.
How Much Experience Do You Have?
When it comes to the experience of an HVAC company, you probably want to know about broad industry experience, such as how long they have been in business, as well as specific experience in certain brands or types of equipment. In general, the more experience a company has the better prepared they will be to respond to your needs.
Econo West Heating Air & Plumbing has been working on all kinds of HVAC equipment in southern California since 1989, and many of our individual technicians have been with us for a decade or more. This long history of experience means that we’ve seen—and solved—just about every HVAC problem imaginable. Our specialty is American Standard equipment, but we can also service all other brands.
Can I See Some References?
References or testimonials from past clients can offer important insight into the quality of an HVAC company’s services and attitude towards their customers.
At Econo West Heating Air & Plumbing, we have compiled tons of real client reviews on our website for your convenience. We also have an excellent reputation on sites like Yelp. We treat our clients like we would like our own family to be treated and it shows in our reviews. A company doesn’t stay in business for 25+ years without support from lots of happy customers.
What’s Your Policy on Refunds, Warranties, & Guarantees?
Although hopefully you always hire an HVAC company expecting success and satisfaction, you still want to know how any errors or problems will be addressed for your own peace of mind. That’s why it’s wise to ask about the company’s policies for refunds, warranties, and guarantees.
At Econo West Heating Air & Plumbing, we offer a 10 year warranty on all equipment that we install. We also guarantee that our estimates will be accurate with no hidden charges. If you find a lower written price from another licensed HVAC contractor, we’ll beat it by $100. And because we follow the golden rule in all our dealings, we always strive to ensure you’re happy with our technicians’ work.