At my parent’s house, their 43 year-old HVAC unit was finally dying and needed to be replaced. Once again we called Econo West and once again they showed up on the same day.
After giving the HVAC unit an optimistic refrigerant refill, at my parents request 4 months prior, the old unit just stopped working. Technician Jeremy was very clear, concise, thorough, and he answered the multitude of questions he was asked.
We went the following day to the office. We were blind-sided by the forgotten Tri-Bureau-Credit-Data-Security-Freeze placed on my dad’s credit. This freeze had been completely forgotten by my 83 year-old dad and his credit security guy. Dave Kerr the president, was very understanding, flexible, beyond considerate and totally worked with my Dad.
Since it was a rooftop model, Dave had the 40 ton crane, Jeremy & crew at the house the next morning. The guys worked a hard 7 hours to completion.
My parents are their 80’s. Everyone we dealt with took the extra care, extra time, empathy and even “gentleness” with my folks. They clearly did not have to. BUT THEY CHOSE TO!! Hell, they even entertained a little! Very very PROFESSIONAL!I didn’t think that kind of service even existed
Joe Z. Palmdale, CA May 21, 2014